Electronic Services Notice: August 27, 2020

As a precautionary measure to avoid a potential cyber-attack against Indigenous Service Canada (ISC)/Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC) online services, such as the Indian Oil and Gas Canada Electronic Services (eServices) website, a decision was made to temporarily disable the infrastructure software that provides access to those online services. Since then, ISC/CIRNAC and Shared Services Canada have been working to increase the security posture of online services.

Steps are being taken to implement a multi-factor authentication process for our online services. Multi-factor authentication means that multiple methods to identify yourself are required before you can successfully login.

Once multi-factor authentication is implemented, those accessing eServices will be sent a one-time-password (OTP) or verification code to their email. Users will then enter this code when prompted in order to successfully login. Multi-factor authentication is a practice employed by many financial institutions and their online services.

Once you have successfully logged in using the OTP, you will be directed to the login page for the eServices site and will be required to log in to the eService site as you normally do.

The Royalty Client Services Team at Indian Oil and Gas Canada are taking steps to contact each eServices administrator for each company to confirm the individuals requiring access to the eServices site. Once that information is received, and Indian Oil and Gas Canada has configured the accounts accordingly, information regarding the new multi-factor authentication process will be communicated to those individuals.

Starting today, access for the OTP authentication and the eServices ID will be set up and communicated by Indian Oil and Gas Canada to each individual. The current eServices administrator for your company will communicate the need for new accounts and the need to disable accounts to the Royalty Client Services team at Indian Oil and Gas Canada. The Royalty Client Services team will work with your eServices administrator to ensure individuals at your company can successfully access the eServices website using the new multi-factor authentication.

We want to assure you that the changes we implement today, while are unavoidably disruptive, will better protect our systems and, most importantly, your information.

We want to thank you for your continued patience as we continue to improve our online services. We apologize for any inconvenience this may cause and we continue to work diligently to restore service to all who have been affected.

For further information, please contact the Royalty Client Services Team at aadnc.royalty.aandc@canada.ca.

Thank you,

Munir Jivraj
Manager, Royalty

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